Fastest Glass Terms of Service

Last Updated: August 12, 2025

Introduction to Fastest Glass

Welcome to Fastest Glass, your trusted partner for prompt and reliable auto glass repair and replacement services throughout the Treasure Valley of Idaho. We are committed to restoring your vehicle’s safety and clarity with unparalleled speed and quality. These Terms of Service outline the agreement between you and Fastest Glass regarding your access to and use of our website, services, and any associated applications. By utilizing our services, you signify your acceptance of and agreement to be bound by these terms.

Our Commitment to Excellence

At Fastest Glass, our mission is to provide the most efficient and high-quality auto glass solutions available. We understand that a damaged windshield or window can compromise your safety and disrupt your daily life. Our team of certified technicians employs advanced techniques and state-of-the-art equipment to ensure every repair and replacement is performed with precision and care. We pride ourselves on delivering swift service across the Treasure Valley without ever compromising on the integrity of our work.

Comprehensive Auto Glass Services

We offer a full spectrum of auto glass services designed to meet your needs. This includes expert repair for minor chips and cracks, aiming to prevent further damage and maintain the original integrity of your glass. For more significant damage, we provide professional windshield replacement, as well as side and rear auto glass replacement, using high-quality materials that match your vehicle’s original specifications. Our goal is to provide a seamless and stress-free experience from the moment you contact us to the final inspection of your vehicle.

Service Agreement and Scope

What We Repair and Replace

Fastest Glass specializes in restoring the safety and clarity of your vehicle’s glass. For minor damage like chips and small cracks, our repair process involves injecting a specialized resin into the damaged area. This resin is then cured, bonding the glass and preventing the damage from spreading, thereby restoring structural integrity. For instances where repair is not feasible, we perform complete replacements using high-quality auto glass that meets or exceeds industry standards. Our technicians are trained to handle windshields, side windows, and rear windows for a wide variety of makes and models.

Limitations of Our Repair Services

While we strive for optimal results, the success of auto glass repair is dependent on the nature and extent of the damage. Generally, we can repair chips smaller than a quarter and cracks up to six inches long. Damage that penetrates both layers of the glass or is located in a critical area, such as directly in the driver’s line of sight, may necessitate replacement. For a precise assessment of your specific damage and to determine the best course of action, please consult with one of our technicians. We reserve the right to refuse service if the existing damage presents an unacceptable risk to our technicians or the repair process.

Your Role in a Successful Service

To ensure we provide the most efficient and effective service, please provide accurate details about your vehicle and the glass damage when booking your appointment. For mobile services, it is essential to designate a safe, well-lit, and accessible location for our technicians to work. Please ensure the interior of your vehicle is clear of personal belongings to allow for unobstructed access to the glass area. Additionally, if your vehicle is equipped with Advanced Driver-Assistance Systems (ADAS) that rely on windshield-mounted cameras or sensors, it is crucial to inform us during the booking process, as these systems often require recalibration after service.

Pricing and Payment Terms

Transparent Estimates and Quotes

We offer complimentary, no-obligation estimates for all auto glass services. Our quotes are tailored to your vehicle’s specific make, model, year, and the type of glass required, considering the extent of the damage. While we aim for utmost accuracy, unforeseen circumstances during service may necessitate a price adjustment, which will be communicated to you for approval before proceeding. For a detailed breakdown of our pricing structure, please refer to our pricing guide.

Accepted Payment Methods

Fastest Glass accepts a wide range of payment options for your convenience, including all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash. We also streamline the process of using your auto insurance for repairs and replacements. We are experienced in working with most major insurance providers and can assist you with navigating the claims process. Please have your insurance policy details readily available when scheduling your appointment.

Deposit and Final Payment Policy

For certain services, particularly full windshield replacements, a deposit may be required at the time of booking to secure necessary parts and reserve technician time. The remaining balance is due upon satisfactory completion of the service. All payments are expected at the time of service unless alternative arrangements have been explicitly approved by Fastest Glass management.

Scheduling and Appointment Policy

Booking Your Auto Glass Service

Scheduling your auto glass service is simple. You can book your appointment by calling us directly or by utilizing our convenient online booking system. When booking, please provide your vehicle’s year, make, model, Vehicle Identification Number (VIN), and a detailed description of the glass damage. We will confirm your appointment details and provide an estimated arrival window for our mobile service or a scheduled time for in-shop service.

Cancellation and Rescheduling Policy

We understand that unforeseen circumstances can arise. If you need to cancel or reschedule your appointment, we kindly request at least 24 hours’ notice. Cancellations or no-show appointments with less than 24 hours’ notice may incur a cancellation fee. To adjust your appointment, please contact us directly at your earliest convenience.

Punctuality and Potential Delays

Our team is dedicated to adhering to scheduled appointment times. However, factors such as traffic, weather conditions, or unforeseen complexities with previous jobs can occasionally lead to delays. We will proactively communicate any significant delays and provide an updated estimated arrival time. Our commitment to being the fastest in the Treasure Valley is balanced with our unwavering dedication to safety and quality workmanship.

Warranty and Guarantees

Limited Lifetime Warranty on Workmanship

Fastest Glass stands behind the quality of our installations with a limited lifetime warranty on workmanship. This warranty covers defects related to the installation process, such as leaks or improper adhesion, for as long as you own the vehicle. This warranty is non-transferable and applies only to the original vehicle owner and the specific vehicle that was serviced. It ensures peace of mind regarding the quality of our installation services.

Manufacturer Warranties on Auto Glass Parts

All auto glass parts provided and installed by Fastest Glass are covered by the respective manufacturer’s warranty against material defects. The specific terms and duration of these manufacturer warranties can vary depending on the glass supplier. We are happy to provide you with detailed information regarding the warranty applicable to the parts used in your service upon request.

Warranty Exclusions

Our warranty does not extend to damage resulting from accidents, vandalism, natural disasters, or improper care and maintenance by the customer. It also does not cover issues arising from pre-existing damage to the vehicle’s frame or body that may impact the glass installation. Furthermore, any attempts by a third party to repair or remove the installed glass will void this warranty. For a comprehensive understanding of what is and is not covered, please visit our warranty details page.

Privacy Policy and Data Usage

Information We Collect

When you engage with our services or visit our website, we may collect certain personal information necessary to fulfill your requests and enhance your experience. This can include your name, contact information (phone number, email address), vehicle details (make, model, VIN), and payment information. We also gather website usage data, such as IP addresses and browser types, to help us improve our website’s performance and user interface.

How We Utilize Your Information

The information we collect is primarily used to provide, maintain, and improve our auto glass services. This includes processing your service requests, communicating appointment details, and responding to inquiries. We may also use this data for marketing communications and to enhance our website’s functionality. We are committed to protecting your privacy and handling your data in accordance with all applicable data protection regulations.

Data Security Measures

Fastest Glass employs robust security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. We utilize industry-standard encryption protocols and secure data storage practices to ensure the confidentiality and integrity of your information. For a detailed explanation of our data protection practices, please review our privacy policy.

Limitation of Liability

Incidental Damage During Service

While our technicians exercise the utmost care during every service, there is a minimal risk of incidental damage. Fastest Glass will repair or replace any original factory-installed trim or molding that is inadvertently damaged during the installation process. However, we are not liable for damage to aftermarket accessories, custom moldings, or pre-existing damage to the vehicle’s frame or body that may be exacerbated by the service.

Exclusion of Consequential Damages

Fastest Glass shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of use, or damage to other property, arising from or in connection with the services provided. Our liability is strictly limited to the cost of the service performed.

Customer Indemnification

You agree to indemnify, defend, and hold harmless Fastest Glass, its affiliates, officers, agents, and employees from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your breach of these Terms of Service, your violation of any law or the rights of a third party, or your use of our services.

Dispute Resolution

Informal Resolution First

We believe in resolving disputes amicably and efficiently. In the event of any disagreement, we encourage you to contact us directly to discuss the issue. Our customer service team is dedicated to finding a satisfactory resolution through open communication.

Mediation and Arbitration

If an informal resolution cannot be reached, both parties agree to pursue mediation or binding arbitration. Such proceedings will be conducted in accordance with the rules of a recognized arbitration association and will take place in Boise, Idaho. This process ensures a fair and structured approach to resolving any outstanding disputes.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Idaho. Any legal actions or proceedings arising from or related to these terms will be exclusively instituted in the federal or state courts located in Boise, Idaho. We encourage all customers to be aware of their consumer rights; for further information, you may consult with a consumer protection agency.

Changes to Terms and Conditions

Notification of Updates

Fastest Glass reserves the right to modify or update these Terms of Service at any time. We will notify users of any significant changes by posting the revised terms on our website and updating the “Last Updated” date. We encourage you to review these terms periodically to stay informed.

Acceptance of Revised Terms

Your continued use of our services following any changes to these terms constitutes your acceptance of the revised Terms of Service. If you do not agree with the new terms, please discontinue your use of our services.

Contact Us

How to Reach Fastest Glass

We are always here to assist you. If you have any questions, concerns, or feedback regarding our services or these Terms of Service, please do not hesitate to get in touch.

Customer Support

You can reach our dedicated customer support team by phone at [Your Phone Number], by email at [Your Email Address], or by using the contact form on our website. We are committed to providing prompt and helpful assistance. For direct inquiries, please contact Fastest Glass.